Programs » Assisted Living

Assisted Living and Nursing Homes

PCOA may help answer some of your questions about Nursing Homes, Assisted Living Facilities and other residential facilities catering to elders and adults with disabilities. The PCOA HELPLINE  520-790-7262 or e-mail help@pcoa.org can direct you to the appropriate resource or click below for additional information about:

Deciding When it’s Time Choosing the Right Facility Long-term Care Ombudsman
Reporting Neglect, Abuse or Exploitation Resident’s Rights Families and Care Giver Support

 

Deciding When It’s Time:

The professionals in our Caregiver Support Programs can help individuals and their families decide when, if and where a change in level of care or housing may be appropriate. Click here for more information.

Choosing the Right Facility:

Long-Term Care Ombudsman Program:

The Long Term Care Ombudsman Program provides assistance to and advocacy for residents of long term care and assisted living facilities in understanding and maintaining their human and civil rights, and ensuring quality of life and quality of care. Call PCOA HELPLINE 520-790-7262 or e-mail: ltco@pcoa.org. A part of the Arizona State and National Long-term Care Ombudsman Programs.  More

Reporting Neglect, Abuse or Exploitation

  • If there is an immediate threat to life, health or safety call 911
  • Long-Term Care Ombudsman - The Long Term Care Ombudsman Program provides assistance to and advocacy for residents of long term care and assisted living facilities in understanding and maintaining their human and civil rights and ensuring quality of life and quality of care. Call PCOA HELPLINE 520-790-7262 or e-mail: ltco@pcoa.org
  • Arizona Adult Protective Services is the state agency charged with investigating Neglect, Abuse and Financial Exploitation of vulnerable adults. The 24 Hour intake line is 877-767-2385
  • Arizona Department of Health Services – License, inspect and monitor facilities and investigate care complaints in facilities
  • Licensing Services:    150 North 18th Avenue,   Phoenix, Arizona 85007, 
    • Phone: (602) 364-2536 
    • Fax:     (602) 364-4808

Resident’s Rights