Family Caregiver Support Specialist (Bilingual)

Full Time
Posted 3 months ago

Reports to: Program Coordinator, Family Caregiver Support

Category: Hourly, non-exempt, Grade 5 (Full-time)

Purpose: Provides support, consultation, information, referral, and education to family caregivers to assist them with caregiving activities, decision making and problem solving.

Major Duties and Responsibilities:
• Review and screen family caregiver referrals.
• Provide family consultation to assist in examining resources and options and in making decisions related to the care of the older adult.
• Identify resources and connect families with help for the care recipient and for their own personal needs as they relate to their caregiver role.
• Conduct follow-up contact where appropriate for purposes of continued needs assessment, feedback, and potential program development.
• Maintain accurate and timely client records in agency database.
• Prepare monthly reports for supervisor.
• Provide education about caregiving issues and community resources through articles for Never Too Late newsletter (NTL), community presentations, training programs, web page updates, and dissemination of printed materials.
• Become trainer for educational programs, as appropriate to experience and skills.
• Perform other duties as assigned.

Minimum Qualifications:
• Bachelor’s Degree in social work, human services, healthcare or related health field from an accredited college or university.
• Minimum of two years’ experience working in social services or related health field working with adults and their families.
• Group facilitation experience a plus.
• Training and education facilitation experience preferred.
• Successful Level 1 fingerprint clearance and background check
• Possession of a valid Arizona driver’s license and current automobile insurance
• Bi-lingual in English/Spanish preferred

Knowledge, Skills and Abilities:
• Understanding of and commitment to the organization’s vision, mission, and values.
• Knowledge of family caregiver issues in a variety of settings and good critical thinking skills to deal with these issues.
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Ability to organize tasks, establish priorities and work within time constraints and sometimes limited resources.
• Ability to work independently with a strong sense of focus and accountability and a clear sense of boundaries.
• Comprehensive knowledge of resources for older adults and their caregivers.
• Ability to work harmoniously in multicultural environments with individuals of diverse backgrounds and ages.
• Ability to maintain effective working relations with family caregivers and care receivers, co-workers, service providers, and community agencies.
• Effective written and oral communication skills for client interactions, public speaking, workshops, publications, and public relations
• Proficient with Microsoft Office software
• Understanding of and commitment to the organization’s vision, mission and values

Working Environment:
• This position may work at the office or from home as appropriate to the health and safety needs of employees, PCOA, and the community.
• While performing essential duties/responsibilities of the duties of this job, some work will be sedentary, performed in a typical environment with low noise level due mostly to office equipment when there.
• While performing the duties of this job, the employee is regularly required to walk, stand, and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Hearing requirements include the ability to listen and respond appropriately to conversation in person or on the phone.
• May require visits, when appropriate, to participants’ homes or residential sites that may encounter unsanitary conditions and diversity of living styles.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

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