Category: Hourly, Non-Exempt, $21.49 per hour, after 6 month of satisfactory performance, 5% increase to $22.56 per hour.
Purpose: Serve as a state certified ombudsman to protect residents’ rights and to improve the quality of care and life for residents of long-term care facilities.
Major Duties and Responsibilities:
• Visit residents of assigned long-term care facilities on a regular basis, as often as required by contract, state guidelines and resident/facility need.
• Monitor care provided for residents of Skilled Nursing Facilities, Assisted Living Centers and Adult Care/Foster Homes.
• Receive, investigate, and assist in resolving complaints made by, or on behalf of, long-term care residents.
• Provide consultation to residents, residents’ families and facilities in problem resolution and long-term care issues.
• Attend resident meetings and provide technical support to resident/family councils.
• Advocate on behalf of long-term care residents.
• Assist residents and their families/caregivers with long term care issues and community resources.
• Assist in conducting in-service training for long-term care facility employees and volunteers.
• Assist in the recruitment, training, and supervision of LTCOP volunteers.
• Enter all services provided into program database in a timely manner.
• Prepare accurate and timely reports per the requirements of PCOA and State Ombudsman program for the LTCOP Coordinator.
• Abide by all guidelines and regulations from PCOA and the Arizona Department of Economic Security.
• Bachelor’s Degree in social work, counseling, education, health, or related field from an accredited college or university
• Minimum of two years related experience
• Successful Level 1 fingerprint clearance and background check
• Possession of a valid Arizona driver’s license and current automobile insurance
• Bi-lingual in English/Spanish preferred
• Successful completion of the certification process through the State of Arizona Long Term Care Ombudsman within three (3) months of hire
• Covid-19 vaccination required due to entering long term care facilities.
Knowledge, Skills and Abilities:
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Ability to work harmoniously in multicultural environments with individuals of diverse backgrounds and ages.
• Knowledge of community resources and social service agencies assisting older adults.
• Ability to maintain effective working relations with clients, caregivers, co-workers, service providers and community agencies.
• Resiliency in adapting to a variety of situations and individuals while remaining non-judgmental and respectful but with a problem-solving approach.
• Ability to function independently with minimum supervision with flexibility and strong organizational skills.
• Effective written and oral communication skills for client interactions, public speaking, workshops, publications, and public relations.
• Proficient with Microsoft Office software.
• Understanding of and commitment to the organization’s vision, mission and values.
• This is a remote work position. Staff is expected to maintain a private space in their home to work, make phone calls, and enter program data with minimal interruptions and protect confidentiality of those we serve. Staff is expected to provide an adequate and consistent internet connection. Occasional time in the office will be necessary for meetings, supplies, printing, copying. The agency provides a laptop and cell phone.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.
• Incumbent will make friendly or complaint visits to Assisted Living facilities, and Skilled Nursing Facilities and a variety of clients. A substantial amount of time in this position is spent driving to facility locations to provide in-person services.
Hours of Work: This is a full-time position, 37.5 hours weekly, primarily Monday-Friday between the hours of 8:30 am and 5:00 pm.
PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.
To apply for this position, please download and complete our job application using this link. Please submit your completed application along with supporting documents below, send it to email@example.com, or fax to 520-762-4773.