Case Manager

 

Category: Hourly Non-Exempt, Grade 5, starting at $21.50 per hour, after 6 months of satisfactory performance a 5% increase the hourly pay rate is $22.58 per hour

Purpose: To provide case management services to individuals who are eligible for assistance under the Community Services System

Major Duties and Responsibilities:
• Complete in-home visits to conduct in-depth assessments of clients’ abilities to perform Activities of Daily Living and Instrumental Activities of Daily Living and complete required assessment tool.
• Assess the client’s strengths based on daily living situation, health, finance/insurance, social supports, leisure/recreational activities, spirituality/religion, etc.
• Develop a service plan in collaboration with the individual or caregiver and other appropriate persons, identifying the services the individual will receive, the frequency, beginning and end dates of the services and who will provide the services.
• Establish and record the individual’s or caregiver’s goals.
• Complete additional assessments for caregiver services or non-covered community services, as needed.
• Facilitate the implementation of the service plan by authorizing the services needed, making referrals to appropriate agencies and documenting actions taken.
• Assist client in transitioning to/from other levels of care (hospital discharges, ALTCS, etc.).
• Monitor the Service Plan, recording the client’s progress toward the established goals.
• Ensure client files are accurate and updated; maintain required case and program records as required in an accurate and timely manner.
• Maintain confidentiality of all materials and information encountered in performance of duties.
• Provide excellent customer service at all times.
• Perform other duties as assigned.

Minimum Qualifications:
• Bachelor’s Degree in Social Work or closely related field.
• Two years’ experience as a case manager working with older adults and/or physically disabled individuals.
• Possession of a valid Class D Arizona driver’s license, current automobile insurance and reliable transportation.
• Successful Level 1 fingerprint clearance and background check.
• Bi-lingual in English/Spanish preferred.

Knowledge, Skills and Abilities:
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Knowledge of community resources and social service agencies.
• Ability to communicate effectively both orally and in writing.
• Good documentation skills.
• Ability to maintain effective working relations with clients, caregivers, co-workers, service providers and community agencies.
• Resiliency in adapting to a variety of situations and individuals while remaining non-judgmental and respectful but with a problem-solving approach.
• Ability to organize tasks, establish priorities and work within time constraints and sometimes limited resources.
• Ability to work harmoniously in multicultural environments with individuals of diverse backgrounds and ages.
• Ability to work independently with strong sense of focus and accountability and a clear sense of boundaries.
• Proficient with Microsoft Office software.
• Understanding of and commitment to the organization’s vision, mission and values.

Working Environment:
• While performing the essential duties/responsibilities of this job, some work will be sedentary, performed in a typical office environment with low noise level due mostly to office equipment.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.
• Incumbent will make visits to participants’ homes or living sites and may encounter unsanitary conditions and a variety of clients.

This is a fulltime position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm with occasional evenings or weekends.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Aging & Caregiving Specialist I (Bilingual)

 

Category: Hourly, non-exempt, $21.49/hour. After 6 months satisfactory performance, 5% increase to $22.56/hour.

Work Hours: Full-time, 37.5 hours/week, generally between the hours of 8:30am to 5:00pm M-F

Purpose: Provides individual support, counsel, and education, to family caregivers to assist them with caregiving activities, decision making, and problem solving. Organizes and leads caregiver trainings in alignment with interests and skills.

Major Duties and Responsibilities:
• Provides supportive interaction and assistance to informal family caregivers, connecting them with family caregiver support services, service referrals within and outside of PCOA. This can include assistance with planning options to aid in decision making related to the care needs of the adult care recipient and self-care for the caregiving journey.
• Promotes family caregiver self-care.
• Support to family caregivers and their care recipients will be provided in the office, in person, utilize video conferencing or on the phone, and email. Visits may be provided in the home, or in a community setting as appropriate as well.
• Conducts follow-up contact, where appropriate, for purposes of continued needs assessment, feedback, and support of clients.
• Serves as worker of the day for the caregiver team 2-3 days per week, receiving referrals from a referral list, seeing walk-in clients, taking referrals by phone or email.
• Provide education about caregiving issues and resources occasionally through community presentations, training programs, web page updates, articles for PCOA’s Never Too Late (NTL) publication, and dissemination of printed materials at health fairs or community events.
• Provide supervisor with monthly stats/reports in timely manner.
• Participate in staff meetings, trainings, and consultations, as required and where appropriate.
• Organize and lead caregiver trainings for our family caregivers using knowledge and experience gained in work history. This will vary from person-to-person depending on what they bring to the job, such as dementia care, behavioral health, or self-care.
• Staff cases with teammates and/or other programs, where appropriate, to give clients benefit of collective knowledge and resources.
• Maintain confidentiality of all materials and information encountered in performance of duties.
• Perform other duties as assigned.

Minimum Qualifications:
• Bachelor’s degree in social work, human services, health care or related field
• Minimum of two years’ experience in social or health services, working with older adults and their families.
• Bilingual English/Spanish speaking required.
• Training and education facilitation experience.
• Successful Level 1 fingerprint clearance and background check.
• Possession of a valid Arizona driver’s license and current automobile insurance

Knowledge, Skills and Abilities:
• Understanding of and commitment to the organization’s vision, mission, and values.
• Knowledge of family caregiver issues in a variety of settings and good critical thinking skills to deal with these issues.
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Ability to organize tasks, establish priorities to be effective in this position.
• Ability to work independently with focus, accountability, and good boundary setting.
• Knowledge of resources for older adults and their caregivers.
• Ability to work harmoniously with individuals of diverse backgrounds and ages.
• Ability to maintain effective working relations with family caregivers, care receivers, co-workers, service providers, and community agencies.
• Effective written and oral communication skills for client interactions, public speaking, workshops, publications, and public relations.
• Proficient with Microsoft Office software.

Working Environment
• This position may work at the office, from home and/or at community sites, as appropriate to the health and safety needs of employees, PCOA, and the community.
• While performing essential duties/responsibilities of this job, some work will be sedentary, performed in a typical environment with low noise level due mostly to office equipment when there.
• While performing the duties of this job, the employee is regularly required to walk, stand, and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must be able to lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Hearing requirements include the ability to listen and respond appropriately to conversation in person, by phone and/or on-line platforms.
• May require visits, when appropriate, to participants’ homes or residential sites that may encounter unsanitary conditions and diversity of living styles.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Billing Specialist

Reports to: Vice President and Chief Financial Officer

Category: Hourly, Full time, Non-Exempt, starting at $18.58 per hour with a 5% increase to $19.51 after satisfactory completion of 6 months in the position.

Purpose: Responsible for preparation of government and contract billings and monitoring related budget and tracking reports. Responsible for review of AR Aging reports and collection processes.

Major Duties and Responsibilities:
• Responsible for monthly DES billings for PCOA direct services, Provider Contracts and the Community Service System (CSS).
• Responsible for all other government and contract billings.
• Maintain reporting system for tracking all monthly billings.
• Maintain reporting system for monitoring provider contract budgets and the overall CSS budget.
• Prepare and monitor monthly Never Too Late advertising invoices, Healthy Living invoices and invoices for other PCOA programs.
• Prepare and monitor monthly client cost share invoices and PimaCare private pay client invoices.
• Collections and follow up on delinquent accounts for both PCOA and PimaCare.
• Maintains CSS monitoring reports for number of clients, budgets and attends all department strategy meetings.
• Prepares & submits ALTCS billings and related research on resubmissions.
• Assists with monitoring visits of providers to ensure their contract compliance.
• Act as back up for AP.
• Other duties as assigned.

Minimum Qualifications:
• Some college accounting courses, current job-related seminars and workshops.
• Three to five years’ work experience in a financial environment, with an emphasis on billings, accounts receivable, data entry, database management and reporting, preferably in a non-profit setting.
• Requires precision, attention to detail, and computer proficiency.
• Experience and knowledge of Fund Account billing required. Knowledge, Skills and Abilities:
• Requires precision, attention to detail, accuracy and computer proficiency, organizational and analytical skills.

Working Environment:
• Usually works in an office environment with low noise level due mostly to office • Employee must be able to sit for extended periods of time while talking on the phone, researching information on the computer or doing data entry.
• The work environment noise is low, due mostly to office equipment.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.

Hours of Work: This is a full-time position, 37.5 hours weekly, primarily Monday-Friday between the hours of 8:30 am and 5:00 pm.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract,
implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Program Administrator (RN), Caregiver Training Institute (CGTI)

Reports to: VP of Population Health Initiatives, Pima Council on Aging (PCOA)
Category: Exempt, Full Time, Grade 9, Salary Range: $65,000 – $75,000
Purpose: The Program Administrator is a Registered Nurse and is responsible for the overall administration of the organization, program and curricula development, management, and direct supervision of instructors and staff. The Program Administrator is responsible for ensuring CGTI meets the needs of our community and for ensuring high integrity in the management of the school.

Major Responsibilities:
Create an environment for success through the following duties:
• Responsible for the planning, supervision, management, and evaluation of all educational programs to support the CGTI mission, vision, and values.
• In collaboration with the PCOA VP of Philanthropy & Communications, participate in a multifaceted fundraising program that meets the goals and objectives of the organization.
• In collaboration with the VP of Population Health Initiatives, manage the preparation of the annual budget, goals, and objectives for each fiscal year, as well as lead the development of the multi-year strategic plan.
• Hire and supervise instructors and staff in accordance with PCOA and CGTI policies, including performance, planning, evaluation, and education/training.
• Act as the main point of contact for instructors on course specific matters.
• Maintain professional contact with other institutions, associations, and organizations and in cooperation with the CGTI Operations Coordinator, further develop the Industry Partner (student placement) program.
• Support the Operations Coordinator in day-to-day operations of the school. Ensure administrative and financial systems are established and in place that support the overall mission of CGTI.
• Develop and maintain policies and procedures necessary for high quality, affordable educational services.
• Ensure that the program meets applicable requirements of all licensing board statutes (Arizona Board of Nursing (AZBN) and Nursing Care Institution Administrators (NCIA)) and funders including, but not limited to, the Workforce Innovation and Opportunity Act (WIOA) Title I-B funding through Arizona Job Connection.
• Complete all required applications, renewals, and reports to maintain continued school accreditation from licensing bodies, including but not limited to AZBN and NCIA.
• Complete and submit all required documents and reports and update required information in Arizona Job Connection for continued eligibility on the Department of Economic Security Eligible Training Provider List.
• Ensure that the program meets federal requirements regarding clinical facilities and serve as liaison for clinical sites.
• Evaluate the effectiveness of all programs through class evaluations and implement improvements. Share class evaluation summaries with staff, instructors and PCOA administration on a regular basis.
• Develop and revise the curricula to be current and relevant to the needs of CGTI students and fulfill all state requirements.
• Assist in providing orientation to new students including review of the Student Handbook and expectations for classroom, skills, and clinical aspects of the program.
• In conjunction with the CGTI Student Engagement Specialist, review attendance records, exam proficiencies, class participation, and involvement that contributes to each student’s success/failure in the program. Meet with students to review progress and address areas of concern.
• In conjunction with the Operations Coordinator, create and maintain course and instructor schedules to meet program needs.

Knowledge/Skills Required:
• Ability to represent CGTI and PCOA as a senior leader
• Ability to supervise individuals with clarity and fairness
• Strong business development and community-based relationship building skills
• Strong financial management skills
• Ability to communicate effectively both orally and in writing
• Ability to take initiative, think critically, and problem solve
• Ability to effectively communicate in person, via phone, in online platforms, and email
• Ability to use standard office equipment
• Attention to detail and ability to plan, organize and prioritize multiple job tasks
• Ability to appropriately use, protect and preserve the confidentiality of information
• Understand and demonstrate commitment to the vision, mission, and values of both CGTI and PCOA
Required Qualifications:
• Hold a Registered Nurse license that is active and in good standing or multistate privilege to practice as an RN under A.R.S. Title 32, Chapter 15
• Have at least two years of nursing experience, at least one year of which is in the provision of long-term care facility services
• Basic proficiency in Microsoft Office Suite, (Word, Power Point, Outlook, and Excel)
• Successful fingerprint clearance and criminal background check

Preferred Qualifications:
• Knowledge of AZBN, NCIA and WIOA compliance requirements, social media, basic proficiency in scheduling software, Client Relationship Management tools and video conferencing platforms preferred

This is a fulltime position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm, with occasional evening and weekend hours.

CareGiver Training Institute Background

The CareGiver Training Institute (CGTI) is a nonprofit training school offering post-secondary educational programs for Certified Nursing Assistants, Certified Caregivers, and Assisted Living Managers. Since 2003, CGTI has educated thousands of individuals to provide quality care to elderly and disabled persons. The mission of the CareGiver Training Institute is to be the leader in healthcare education by elevating standards in training, inspiring excellence in our students, and positively impacting our community. The organization, a subsidiary of Pima Council on Aging, plays a critical role in developing a strong healthcare workforce in southern Arizona. We are currently recruiting for a Program Administrator.

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